I went to Nando's on Friday with several friends who I found out have never been before. The Nando's in Gallery Place can get raucous and loud during dinner (and for that reason I prefer the Dupont location for its quieter ambiance), but luckily we manage to get a table quickly for our party of five. As noted elsewhere, they have an unusual system where you order at the counter, pick up your own flatware and drinks, but have your entrees delivered to you. I'm used to it, but it can be bewildering for first timers.
I ordered the half chicken with hot sauce, which has pronounced, but tolerable heat, with a side of fries. While the fries are solid, the chicken is where it is at: juicy and flavorful. To be honest, I generally prefer Nando's to the Peruvian chicken places like El Pollo Rico. I just find the breast meat dry at those places while Nando's manages to deliver consistently moist white meat, which is quite a feat considering how many orders they must churn out daily. Also, I would go with a half chicken...while I generally prefer dark meat, the quarter chicken is literally just a leg and a thigh, which I find a little small. Not to mention you miss the contrast between the white and dark meat when you get only a quarter chicken.
The sides are good, if a bit meh. The mash potatoes are solid and someone ordered pea mash with mint, which I found a little weird texturally. The chicken livers are actually very good, smothered in a hot sauce, but the richness and intensity of the liver is not for those who feel fainthearted with respect to offal.
In sum, Nando's is a reliable stand-by I go to whenever I feel like an inexpensive, but flavorful meal. Although it is a chain, like Chipotle, they understand where their strengths lie, and they always execute their limited menu with great consistency.